Customer Service

Handling and Shipping

Learning Child aims to make your online shopping experience to be as pleasant and convenient as possible. To simplify postage rates and eliminate the hassle of referring to various destination and weight tables, we offer you a flat rate of AU$ 9.90 postage for all items anywhere in Australia.

For urgent orders, Express Post shipping is available. The cost of Express Post deliveries may be subject to change depending on the weight and destination of your order.

We use Australia Post to ensure reliable delivery of your parcels Australia-wide. Deliveries normally take 2-4 business days upon receipt of order and confirmation of payment.

The postal carrier may require a signature on delivery. If you are not available at home to receive your parcel, we recommend nominating an alternative address. Should you not be at home when your order is delivered, a consignment note will be left either on your letterbox or front door, where you will be directed to your nearest local Post Office to collect your parcel at your convenience.

Be aware that October to December are very busy months both for us and our toy suppliers because of the high volume of orders during the Christmas season. We encourage you to shop early and allow for more time for delivery.

All orders are subject to availability. We monitor our stocks and keep our product listings updated. Occasionally, some items sell out quickly and we may experience delays from our suppliers and manufacturers, especially during the holiday season. These events may be beyond our control. Should the items you order be unavailable, we will inform you as soon as possible.

International Shipping and Delivery

All orders made for international destinations will be shipped through Australia Post. We can ship to almost any destination outside Australia. Send us an email at sales@learningchild.com.au, let us know what toys you are ordering, its destination and we will reply back within 12-24 hours to advise you of the actual shipping cost.

Packaging and Environmental Awareness

One of the learning goals identified by Learning Child in its Science category is environmental awareness. To support and be consistent with this goal, Learning Child is conscious of our use of packaging and its impact on the environment.

As an environment-friendly alternative, we encourage the use of recycled materials for our office and business use. We use recycled paper for our office printing requirements. We optimise paper consumption and minimise wastage by re-using printed paper for drafts. When we can, we re-use cardboard boxes and packaging material that have been sent to us by our own suppliers if we need to post orders in boxes.

Learning Child uses biodegradable, green bubble-wrap and eco-friendly brown paper to package our orders. We encourage our customers to be mindful of recycling our packaging products. Please reconsider the need for requesting gift wrapping of large items.

For more information and learning on environmental awareness, please follow the links to our Learning Resources page.

Payments

We accept payment of orders with the following credit cards: Visa and MasterCard. Your credit card details are entered into a secure page on our website and submitted directly via the Payment Gateway. In your credit card statement, your payment will appear as “Ozvida”. Once your credit card is approved, we are notified automatically and proceed with processing your purchase. Note that we are not responsible for the approval or disapproval of the credit card purchase.

Click on the VeriSign Secured Logo to confirm our security status.

We also accept payments through PayPal. For more information, please go to FAQ.

Return Policy

You may return a product for the following reasons:

  • Damaged during transit
  • Fault to the product as covered by Manufacturer’s warranty

In order for Learning Child to accept the return, a returns authorisation number MUST accompany it. Please e-mail us at info@learningchild.com.au to obtain this number, prior to returning the item. This is to ensure your return goes smoothly and we understand the reasons for the return. You should also quote your order number or product details as well the reason for the return. We will reply to you by e-mail and inform you of the address to send the returned item. Once the item is returned, we will either offer you a replacement or a refund for the cost of the item. Where possible, items must be returned in their original packaging.

Items for exchange are at the discretion of www.learningchild.com.au and are subject to availability. Customers who request for exchanges may need to pay for shipping fees.

Please allow 4-5 business days (following receipt) for your refund/replacement to be processed.